Return and exchange

If you made your purchase through Babymaxi's website you can exchange or return your item for a refund for up to 14 days after purchase (from date of receipt).
 
Please notify Babymaxi of the return by email to info@babymaxi.com prior to returning the item. Don't forget to mention your order number in the email for fast handling.
 
You can return your purchase to the following address:
 
Babymaxi
Archimedesplantsoen 56 bv
1098 KE Amsterdam
The Netherlands
 
Please include a note in the return package with your order number and optional the reason for return. 
 
The return shipping cost is paid by the customer who is also responsible of the product until Babymaxi receives it.
 
The item cannot be returned or exchanged if:
 
• It has been washed or used
• Use instructions have not been followed
• The packaging (including labels) for the item is damaged or missing and/or
• A repair has been attempted
 
Babymaxi will refund the purchase price and the amount will be credited to your account as soon as possible within 14 days.
 
In case of damaged or faulty items, Babymaxi will exchange the goods or offer a full refund including postage costs.
 
If you have received a wrong order, Babymaxi will be responsible for sending the correct order.